311 vs 911

311 logo

Use for non-emergency city services and information.

Available weekdays from 7:00am-7:00pm and
weekends 8:00am- 4:30pm.

Or download the 311 app!


  • Graffiti
  • Long grass
  • A stray dog or animal complaints
  • Broken parking meters or street lights
  • Potholes
  • Abandoned vehicles
  • Water main breaks, or any other situation that needs the attention of City workers.

Get information about:

  • Where to vote
  • Licensing and permits
  • Garbage pickup
  • Mortgage foreclosure resources
911 logo

Use when police, medical, or fire response needed.

Call to report a crime in progress or when you see suspicious activity (which may lead to a crime).

Tips when you call 911:

  • Stay calm.
  • Briefly state the problem.
  • Give the location with as much detail as possible.
  • Answer the operator’s questions and stay on the line until the 911 operator
  • ends the call. Help can be sent while you talk.

Inform operator if:

  • You wish to remain anonymous.
  • You want to speak to the officer responds to your call.
  • You need a translator.

Call 911 back if the situation changes (the problem improves, worsens or ends).